Refund Policy

Refund Policy

 

  • A full refund will be issued for any program cancelled by the Recreation Department. 

 

  • Requests for refunds or household credits will be considered by submitting a Refund Request Form to the Recreation Department at least (14) days prior to the program start date. A 10% administrative fee will be deducted. Requests received thirteen (13) to seven (7) days; a 50% refund will be given. No refunds will be granted less than seven (7) days prior to the program start date.

 

 

  • A request for a refund/household credit due to an injury must be submitted with a Refund Request Form and accompanied by a doctor’s note. Refund/household credit will be prorated based on the date received by the Recreation Department less a 10% administrative fee.

 

  • Missed classes, activities, reservations or sessions of any kind cannot be transferred to another session, rescheduled, credited or refunded for any reason unless cancelled by the Recreation Department. Your registration guarantees you a space in the class regardless of your attendance.

 

Note:  Online registration convenience fees are non-refundable.

Program Cancellations/Make ups

Cancellations will be announced through the Recreation Office by calling 914-381-7865.  Make up dates apply ONLY to classes cancelled by the Recreation Department and NOT individual absences.